“Nobody ever calls 911 when things are going great. Nobody ever calls to say, ‘Hey, I hope you’re having a great day.’ It’s always problem after problem after problem, and they’re calling you to help fix it or help solve it right. And you absorb all of that, and people don’t see that. They just think you’re doing a job. You’re doing a job, but you’re a human being and … this is gonna affect you,” Ray said.